Notice of M.G.L. c. 19C and 115 CMR 9.00 Complaint Process

The regional director or designee, as applicable, shall have responsibility for ensuring the following: (1) Notice of M.G.L. c. 19C and 115 CMR 9.00 is included in information posted by every provider or otherwise provided to every individual and his or her guardian, if any; (2) Every new resident of a Department-operated facility or a community-based residential program, and his or her guardian, if any, is informed upon admission about M.G.L. c. 19C and 115 CMR 9.00 and the right to file a complaint under M.G.L. c. 19C and 115 CMR 9.00; (3) Such notification and blank copies of the forms or other means for filing a complaint, request for reconsideration or appeal under M.G.L. c. 19C and/or 115 CMR 9.00 are posted in a prominent place in plain sight in every unit of every facility, at every regional and area office, and at every site where residential supports, employment supports, day supports and site based respite services are provided; and (4) Such notification, forms, and copies of M.G.L. c. 19C and 115 CMR 9.00 are available at the facility, area office and site where residential supports, employment supports, day supports and site based respite services and provided upon request by any person at any time.