118 CMR 4.02
Screening
Immediately upon its receipt, a report of abuse of a person with a disability shall be
evaluated to determine:
(a) whether the Commission has jurisdiction over the complaint;
(b) the urgency of the complaint; and
(c) the appropriate action to be taken by the Commission.
If the Commission is unable to make a screening decision based upon the information
received from the reporter, the Commission shall immediately seek such further information as
is necessary to facilitate the making of such a decision.