Right to Linguistically Appropriate Services

A refugee whose limited English proficiency prevents him or her from understanding his or her rights and responsibilities and from benefiting from the MRRP has the right to services from a case manager who can communicate in the refugee's primary language. If such bilingual staff is not available, an interpreter shall be provided at no cost to the refugee unless the refugee prefers his or her own interpreter. MRRP notices and forms, as they relate to program eligibility, duration and amount of refugee cash assistance payments, and participation requirements; shall be in languages commonly used by refugees. Any notices not in a refugee's language shall contain a Provider statement confirming that the refugee received assistance translating program notices or letters.