Responsibility of Staff

(1) Confidentiality. It shall be the responsibility of the Veteran Advocate and their staff to ensure proper confidentiality of information concerning matters under investigation, audit or review by OVA pursuant to the requirements of M.G.L. c. 12A. (2) Conduct. Employees shall not engage in any conduct which reflects unfavorably upon the Office of Veteran Advocate. They shall always perform their official duties with complete fairness and impartiality. Employees are prohibited from engaging in any conduct which is intended to secure private gain, give preferential treatment to any person or prevent any person from securing benefits to which they are entitled. Employees are further prohibited from engaging in any conduct which creates or tends to create the impression that they will use their office for these purposes. (3) Personnel Regulations. All employees of OVA shall abide by the provisions of the Personnel Regulations issued by the Veteran Advocate.