Emergency Backup Services

(A) A CHC must provide either (1) 24-hour-a-day on-site medical or emergency services or both; or (2) an after-hours telephone service, and have a written agreement with a provider of 24-hour-a- day medical or emergency service or both. (B) A recorded telephone message instructing members to call an emergency backup provider or a hospital emergency room does not suffice as compliance with the requirement of 130 CMR 405.415(A).