Assurance of Member Rights

(A) Services must be made available to all members who request services, without regard to race, color, national origin, religion, creed, age, sex, parity, marital status, or handicap. (B) A member's use of family planning services must be completely voluntary. No provider may coerce members in any way to receive services or to employ any particular method of family planning. Neither the MassHealth agency nor any provider, nor any agent or employee of a provider, may mislead any member into believing that a decision to accept or not to accept family planning services will adversely affect his or her entitlement to benefits or services. (C) The design of the agency's facilities must ensure privacy, confidentiality, and regard for the dignity of the member during personal interviews, consultations, medical examinations, and treatment. All information disclosed to agency personnel by the member or found as a result of the member's examination, care, and treatment must be held in strict confidentiality. (130 CMR 421.428 through 421.430 Reserved) Division of Medical Assistance SUBCHAPTER NUMBER AND TITLE 4 PROGRAM REGULATIONS PAGE FAMILY PLANNING AGENCY MANUAL TRANSMITTAL LETTER DATE