Schedule of Operations

(A) The CSP must operate at least one location that is open and operated at least 40 hours per week within the Commonwealth of Massachusetts with the ability to provide onsite and community-based services. (B) Accessibility. (1) Provider staff must be directly accessible to the member, in person Monday through Friday, 9:00 A.M. to 5:00 P.M. (2) The Program must be accessible on an on-call basis when the site is closed to triage needs and offer referrals to qualified professionals, emergency services, or other mechanisms for effectively responding to a crisis. (3) CSP-TPP providers may modify business hours to reflect the operating hours of the Housing Court and do not need to be accessible when the Housing Court is closed.