Written Policies and Procedures

Each community support program must have and adhere to written policies and procedures that include (A) a statement of its philosophy and objectives and of the geographical area served; (B) an intake policy; (C) admission procedures; (D) service delivery procedures, including, but not limited to, development of the service plan, case assignment, case review, discharge planning, and follow-up on members who leave the CSP; (E) a referral policy, including procedures for ensuring uninterrupted and coordinated member care; (F) recordkeeping policies, including what information must be included in each record, and procedures to ensure confidentiality; (G) personnel and management policies, including policies for hiring, training, evaluation, supervision, and termination protocol for all staff; (H) conflict of interest.