130 CMR 610.017
Reasonable Accommodation
BOH provides reasonable accommodations in accordance with the Americans with Disability
Act (ADA) to appellants who request such accommodations. BOH informs appellants of the
availability of this service. In addition, BOH will provide telephonic or, at its option, other
interpreter services for an appellant whose English proficiency is limited, unless such appellant
provides his or her own interpreter or such appellant knowingly and voluntarily signs a waiver of
such services.