Scheduling

(A) Upon receipt of a request for a fair hearing, BOH will register the appeal, set a date for a hearing and so notify (1) the appellant and any appeal representative or authorized representative; (2) the appropriate office of the MassHealth agency and the managed care contractor or nursing facility; and (3) if applicable, the MassHealth agency employee against whom allegations of coercive or otherwise improper conduct have been made. (B) BOH will further designate a site for the hearing accessible to the appellant. If the appellant has a handicap or disability that reasonably prevents his or her appearance at the designated site, he or she may request that the hearing be held by telephone or video conferencing, or at an alternative location.