201 CMR 14.15
The Decision
(1) Decision Deadline. The arbitrator shall submit an arbitration decision to OCABR no later
than 30 business days from the date the hearing is closed, unless the arbitrator requests and is
granted a reasonable extension by OCABR upon a showing of good cause. The OCABR shall
provide a copy of the decision to both parties.
(2) Form of Decision. The arbitrator shall insure that all decisions are in writing, dated and
signed. The written decision shall contain a finding of facts, and a clear calculation of the
monetary award, if any. If the homeowner prevails, the written decision shall include the
homeowner's actual loss, if any.
(3) Payment of Registrant Counterclaims. If the contractor registrant prevails on a properly
filed counterclaim, the arbitrator may require the homeowner to pay the contractor a monetary
amount.
(4) Limitations of Arbitration Award Content. Any monetary award may include contractual
damages, consequential damages, arbitration fees, and punitive damages. No monetary award
shall include attorney's fees.