201 CMR 14.17
The Award
(1) Award Completion Deadline. All monetary awards must be paid within 20 business days
of the mailing date of the award.
(2) Legal Status of Findings of Fact. An arbitrator's findings of fact shall be prima facie
evidence in any subsequent appeal brought by either party ensuing from the matter considered
in arbitration.
(3) Homeowner Award Confirmation Notice. A prevailing homeowner shall contact OCABR
no sooner than 21 business days and no later than 30 business days after the mailing date of the
arbitrator's decision to confirm whether the contractor or subcontractor, has complied with the
award. If no such notice is received, OCABR shall contact the homeowner promptly. If the
contractor or subcontractor has not complied with the award, OCABR may then notify the home
improvement contractor, or subcontractor registration authorityand the attorneygeneral in order
to recommend any appropriate sanction against the contractor, or subcontractor which may be
available to assure compliance of the order.
(4) Extension of Award Compliance Deadline. For good cause shown, OCABR may extend
the due date for compliance with the award for a reasonable period of time. Such extension shall
not exceed ten business days from the original due date absent extraordinary circumstances.
OCABR shall provide the extended due date and the reason for the extension to the parties in
writing.