Processing of Arbitration Forms

(1) Submitted arbitration forms will be date-stamped and assigned a case number upon receipt. A request for arbitration form shall be deemed to be timely filed if it is date-stamped or post marked within 18 months of the date the owner took possession of the new customized wheelchair. (2) Customized wheelchair request for arbitration forms shall be reviewed for completeness and compliance with 201 CMR 19.02. (a) Incomplete forms shall be returned to the consumer promptly for completion. Such forms when completed must be received by the OCABR within 30 days or within the consumer's period of eligibility for filing the request, whichever is later. The OCABR may reject a request that is not timely returned. (b) Forms found not in compliance with 201 CMR 19.02 will be rejected, with the reason for rejection sent to the consumer. Completed arbitration forms shall be date-stamped to indicate their acceptance for arbitration. This acceptance date shall trigger the 45-day period in which the arbitrator must render a decision in the case, and shall be deemed to be the date received. (4) The OCABR may rescind any acceptance granted in error or because of incomplete or erroneous information.