201 CMR 19.16
Noncompliance with Award-notification to the Attorney General
If the customized wheelchair manufacturer, dealer or lessor fails to comply with the
arbitrator's decision to refund or replace the customized wheelchair for the consumer, according
to the terms set forth by the arbitrator in his or her decision, the consumer may notify the
AttorneyGeneral who mayinitiate legal proceedings in superior court against said manufacturer,
dealer or lessor to enforce such decision and for such other relief as may be appropriate.