205 CMR 238.11
Personnel Assigned to the Operation and Conduct of Sports Wagering
Each Sports Wagering Operator shall be required to employ the following personnel in the
following manner in the operation of its Sports Wagering regardless of the position titles
assigned to such personnel by the Operator in its approved jobs compendium:
(1) Each Sports Wagering Operator shall at all times maintain a level of staffing that ensures
the proper operation and effective supervision of all Sports Wagering.
(2) Each Category 1 Sports Wagering Operator or Category 2 Sports Wagering Operator shall
be required to employ a Sports Wagering manager. The Sports Wagering manager shall be the
executive assigned the responsibilityand authorityfor the supervision and management of Sports
Wagering employees in a Sports Wagering Area or Sports Wagering Facility, including, without
limitation, the hiring and termination of all Sports Wagering employees within a Sports
Wagering Area or Sports Wagering Facility.
(3) The following personnel shall be used to operate Sports Wagering in a Sports Wagering
Area or Sports Wagering Facility:
(a) Ticket Writers shall be the Persons assigned the responsibility for the operation of a
Ticket Writer Station;
(b)
Sports Wagering supervisors shall be the first level supervisors assigned the
responsibility for directlysupervising the operation of Sports Wagering in a Sports Wagering
Area or Sports Wagering Facility;
(c)
Sports Wagering shift managers shall be the second level supervisor with the
responsibility for the overall supervision of Sports Wagering in a Sports Wagering Area or
Sports Wagering Facility for each shift; and
(d)
The Sports Wagering department manager shall be the executive assigned the
responsibility and authority for the supervision and management of the overall operation of
the Operator's Sports Wagering Operation. In the absence of the Sports Wagering
department manager, the Sports Wagering shift manager shall have the authority of the
Sports Wagering department manager.