205 CMR 248.14
Account Credits
When a Sports Wagering Account is entitled to a payout or refund, said monies will be
credited to the respective account, thus increasing the credit balance. It is the responsibility of
the patron to verify their balance and notify the Sports Wagering Operator of any discrepancy
or dispute within the time frame specified in the terms and conditions. Unresolved disputes may
be forwarded to the Commission by the Sports Wagering Operator or the patron. The
Commission will consider no such claim unless submitted in writing and accompanied by
supporting evidence.