Account Credits

(1) When an account is entitled to a payoff or refund, said monies will be credited to the respective account, thus increasing the credit balance. It is the responsibility of the account holder to verify proper credits and, if in doubt, notify the association within the agreed upon time frame for consideration. Unresolved disputes may be forwarded to the Commission by the association or the account holder. The Commission will consider no claim unless submitted in writing and accompanied by supporting evidence. (2) An account holder may make withdrawals from the account in person, by mail, by telephone or other electronic media. A withdrawal request, must be in a format acceptable to the Commission and must contain, at a minimum, the following information: (a) Full legal name; (b) Account number; (c) Pin number; (d) Amount to withdraw; (e) Date; (f) Signature (in the case of a withdrawal request made in person or by mail). In event of a mail withdrawal, if there are sufficient funds in the account to cover the withdrawal, the association will send a check to the account holder within five business days of receipt, at the address specified in the account application. (3) The association shall not be liable for any unauthorized withdrawal of funds from an account where such unauthorized withdrawal is not caused by the negligence of the association. It is the account holder’s responsibility to protect deposits in the account by keeping the password to the account strictly confidential between the account holder and the association.