Purpose and Scope

(1) Purpose. To establish rules and regulations implementing the Massachusetts "anti-slamming" statute; specifically, to govern the conduct of third party verification (TPV), informal dispute resolution procedures for customer complaints, and the establishment of a record of complaints. (2) Scope. 207 CMR 13.00 shall apply to all telephone interexchange carriers (IXC) and local exchange carriers (LEC), and their agents doing business in Massachusetts or, where applicable, to companies that provide TPV services.