Procedure to Record Slamming Complaints

(1) Carrier Identification. (a) All IXCs and LECs providing service to customers must inform the Consumer Division of the following: 1. the name, address, and direct telephone number of the IXC or LEC; 2. the names, addresses, and direct telephone numbers of any billing agents affiliated with the IXC and LEC; 3. the names, addresses, and telephone numbers of authorized representatives designated by the IXC or LEC to serve as liaisons between the IXC or LEC and the Department for the purpose of providing customer information and resolving complaints; and 4. the toll-free customer information number of the IXC or LEC as listed on customers' bills. (b) All IXCs or LECs providing service to customers in Massachusetts must notify the Department of any changes or modifications made to the information required by 207 CMR 13.06(1)(a) within ten business days of such changes. 13.06: continued (2) Tracking. The Department shall track the instances in which an IXC, LEC or TPV company changed the IXC or LEC of customers without valid letters of agency or third party verification recordings. (3) TPV Companies. The Department shall keep a record of any TPV company or any other agent affiliated with an IXC or LEC that has engaged in the unauthorized changing of IXCs or LECs of customers. (4) Report to the Legislature. The Department shall keep monthly records of each unauthorized IXC or LEC change by company and prepare an annual report of each violation by company for submission to the Joint Committee on Government Regulations and the Attorney General.