Transaction Receipts

A Licensee shall provide each person cashing a check, draft, or money order with a receipt of each transaction stating thereon: (1) the name, license type, and number of the Licensee; (2) the amount of each check, draft, or money order to be cashed, which may be aggregated if the fee for each transaction is the same; (3) the fee charged for each check, draft, or money order; (4) the total amount received by the customer for each check, draft, or money order cashed; (5) the date of the transaction; and (6) the following statement: If you have experienced any problems or difficulties with your transaction(s), please contact [Licensee’s complaint contact info]. If they are unable to assist you, or you would like to file a consumer complaint against the Licensee, please contact the Massachusetts Division of Banks Consumer Assistance Unit at 617-956 1500 ext. 501, or visit the Division of Banks website at www.mass.gov/dob.