RCS Program

(1) The purpose of 225 CMR 4.00 and the State Plan is to establish requirements for the implementation of the Massachusetts Residential Conservation Service (RCS) Program pursuant to M.G.L. c. 25A, §§ 11A, 11G, and c. 164 App. §§ 2-1 through 2-10. The Massachusetts RCS Program is designed to encourage Residential Customers to conserve energy by providing them with: (a) accurate information concerning what they can do to save energy in their own homes; (b) such services and programs as are practicable to facilitate the installation and financing of Program Measures; and (c) consumer protection, such as through education, inspections, warranties, complaint conciliation procedures, and redress procedures for poor work. All RCS Program Administrators shall implement the RCS program. Home Heating Suppliers may voluntarily participate in the RCS program pursuant to 225 CMR 4.11. (2) DOER shall: (a) Provide for a State Plan in the form of a guideline to implement the RCS program. (b) Review the Coalition Action Plan to determine whether it complies with the requirements of 225 CMR 4.00 and file a report of such review with the DPU and Energy Efficiency Advisory Council as part of the EEIP process. (c) Establish Outcomes and monitor implementation of the Coalition Action Plan and Municipal Action Plans to ensure that Outcomes are achieved. (d) Review and approve RCS operating budgets for those RCS Program Administrators which are not subject to 220 CMR 7.00: Residential Energy Conservation Service Program Cost Recovery. (e) Review and approve the methodology for recommending Program Measures to Residential Customers to ensure that such recommendations are comprehensive, transparent, and objective. (f) Establish criteria for the implementation and inspection of Program Requirements in the State Plan. (g) Approve the frequency of services provided under 225 CMR 4.04(3) through (5) as proposed by RCS Program Administrators, and include a process for proposals and approvals in the State Plan. (3) DPU shall administer the RCS program as directed under M.G.L. c. 164 App. §§ 2-1 through 2-10 and 220 CMR 7.00: Residential Energy Conservation Service Program Cost Recovery.