Enforcement of Compliance and Complaints Processing Procedures

(1) Pursuant to M.G.L. c. 164, App. §§ 2-1 through 2-10 any person participating in the State Plan must comply with this State Plan. (2) Program Vendors shall make available conciliation conferences to Residential Customers for the purpose of resolving complaints regarding the installation of Program Measure(s) by said Program Vendor or by any person or entity that has a contractual relationship with said Program Vendor. (3) Conciliation conferences shall also be made available, through the Department of Public Utilities, against an RCS Program Administrator subject to 220 CMR 7.00: Residential Energy Conservation Service Program Cost Recovery with respect to the sale, installation, or financing of a Program Measure(s) by a Program Vendor(s) who has a contractual relationship with such RCS Program Administrator.