R 393.21 Promotional agent; role; duties.

Rule 21. (1) The promotional agent is the commission's representative to the vending facility licensees. A promotional agent fulfills a supervisory role in the program. A promotional agent shall do all of the following: (a) Assign equipment to the stand. (b) Monitor the licensee to ensure compliance with employer responsibilities. (c) Monitor compliance with applicable commission rules. (d) Assist a licensee in running a clean and efficient business and in complying with all of the following provisions: (i) Meeting state standards. (ii) Being profitable and well managed. (iii) Meeting the established profit expectations of the business. (iv) Providing high-quality customer service. (v) Conforming to the terms and conditions of the permit. (2) A promotional agent shall visit the facility every 6 weeks, or more often as necessary, to offer suggestions and assist in obtaining the items of equipment or the service for which the commission is responsible. A promotional agent shall complete a field activity report after every visit, which shall include an assessment of the facility based upon the goals identified in subrule (1) of this rule. If a facility visit is not possible, then a promotional agent shall document telephone contact with the licensee. (3) A promotional agent shall evaluate the facility annually, or more often if necessary, to ensure operation as described in subrule (1) of this rule. A new facility shall be evaluated semiannually during the first year of operation, or more often if necessary. (4) A promotional agent shall monitor compliance with the rules and policies of the commission. (5) A promotional agent shall hold in confidence information regarding the facilities for which the agent is responsible. (6) A promotional agent shall arrange for additional licensee training, if needed. (7) A promotional agent shall explain program rules and policies.