R 393.54 Dispute resolution.

Rule 54. (1) Any decision of the program is appealable. (2) Dispute resolution shall commence with an attempt to resolve problems between a licensee and a promotional agent through direct discussion. A licensee shall initiate dispute resolution by contacting the promotional agent and verbally communicating about the problem or by submitting a written communication stating the problem. The licensee's communication shall include a proposed solution. The promotional agent shall document the attempted resolution. (3) If a promotional agent is unable to resolve the problem with the licensee, then a licensee may request an administrative review by the commission.