R 432.21324 Disputed games.

Rule 324. (1) If it is discovered that there are problems with the balls or random number generator, bingo equipment, or the operation of the bingo equipment, then all of the following provisions apply: (a) If it is discovered while the game is in progress, then that game is void and shall be played over during the same occasion at no cost to the players. (b) If it is discovered before the start of the next game, then the just completed game is void and shall be replayed during the same occasion at no cost to players. (c) If it is discovered after a bingo occasion is completed, then no games shall be replayed. (d) One bingo card with an equal number of faces shall be given at no cost to each player for the replay of the game. (2) If it is discovered that a ball was incorrectly called or improperly placed or entered into the master board, or electronic equivalent, then either of the following provisions applies: (a) If it is immediately discovered, then the game shall be stopped. The error shall be corrected by clearly restating the incorrect call or indicating the improper placement and indicating what the correct call or placement should have been and continuing the game. (b) If it is discovered after additional balls have been called, then the game shall be stopped. The chairperson shall determine whether the game can be reconstructed by recalling the game from the point of error and continuing. If the game cannot be reconstructed, then the game shall be declared void and replayed during the same occasion. Only those portions of the game and prize affected by the error and all subsequent portions of the game shall be replayed. One bingo card with an equal number of faces shall be given at no cost to each player for the replay of the game. (3) If it is discovered that a winner does not have the right to claim a prize, the game shall be replayed as provided by subrule (1)(b), (c), and (d) of this rule or as directed by the bureau based on the best interest of the public welfare. (4) In the case of a disputed game, if a prize has been paid to a player before the discovery of the error, then the prize shall remain the property of the player. (5) If payment of prizes in accordance with this rule causes the licensee to exceed the maximum prize limit permitted by the act, then the cause of the payment shall be noted in the game records and in the corresponding financial report for that time period. Repeated or excessive overpayments of this nature may be considered a violation of the act and these rules. (6) In the investigation of disputed prizes, the bureau may instruct a licensee to pay a disputed prize if the preponderance of the evidence is in favor of the player.