R 432.535 Fantasy contest player complaints.

Rule 535. (1) A fantasy contest operator or licensed management company must include on its fantasy contest platform a clear mechanism to advise fantasy contest players of their right to make a complaint against the fantasy contest operator, licensed management company, or another fantasy contest player, including information explaining how complaints can be filed and how complaints are resolved. (2) A fantasy contest operator or licensed management company must attempt to resolve all complaints with the fantasy contest player. (3) A fantasy contest operator or licensed management company must investigate each complaint and provide a response to the fantasy contest player within 10 calendar days of receipt of the complaint. (4) The complaint and the fantasy contest operator’s or licensed management company’s response must be made in writing, which may include, but is not limited to, mail, email, and logged internet chat. (5) A fantasy contest operator or licensed management company must maintain records related to fantasy contest player complaints for a minimum of 3 years and must provide the records to the board on request.