R 432.653 Authorized participant protections.

Rule 653. (1) An internet gaming operator or internet gaming platform provider must provide an authorized participant protection information page that must be readily accessible to each authorized participant. The authorized participant protection page must be accessible to an authorized participant throughout an authorized participant session. The authorized participant protection page must contain, at a minimum, all of the following: (a) Method for changing or retrieving a password or other approved access security feature and the ability to choose "strong authentication" login protection. (b) Method for filing a complaint with the internet gaming operator or internet gaming platform provider. (c) Method for filing with the board an unresolved complaint after all reasonable means to resolve the complaint with the internet gaming operator or internet gaming platform provider have been exhausted utilizing forms and in the manner prescribed by the board. (d) Method for obtaining a copy of the internet wagering terms and conditions agreed to when establishing an internet wagering account. (e) Method for the authorized participant to obtain his or her internet wagering account and game history from the internet gaming operator or internet gaming platform provider. (f) Notification that underage gambling is a criminal offense and that anyone who facilitates an individual under the age of 21 to place an internet wager has committed a criminal offense and must be prohibited from internet gaming. (g) Notification that the authorized participant is responsible for configuring his or her terminal's auto-lock feature to protect the terminal from unauthorized use. (h) Notification that an authorized participant is prohibited from allowing any other individual to access or use his or her internet wagering account. (i) Information about potential risks associated with excessive participation in internet wagering, and where to get help related to gaming responsibly. (j) A list of the available authorized participant protection measures that can be invoked by the authorized participant, such as self-imposed limits, and information on how to invoke those measures. (k) Mechanisms in place for authorized participants to detect unauthorized use of their internet wagering account, such as the authorized participant reviewing credit card statements against known deposits. (l) Other authorized participant protections authorized by the board. (2) Authorized participants must be provided with an easy and obvious method to impose limitations for internet wagering parameters including, but not limited to, deposits, wagers, and time-based limitations. The self-imposed limitation method must provide the following functionality: (a) Upon receiving any self-imposed limitation order, the internet gaming operator or internet gaming platform provider must ensure that all specified limits are correctly implemented immediately or at the time that was clearly indicated to the authorized participant. (b) The self-imposed limitations set by an authorized participant must not override more restrictive internet gaming operator or internet gaming platform provider- imposed limitations. The more restrictive limitations must take priority. (c) Once established by an authorized participant and implemented by the internet gaming platform, it must only be possible to reduce the severity of self-imposed limitations upon 24 hours’ notice, or as required by the board. (d) Self-imposed limitations must not be compromised by internal status events, such as self-imposed exclusion. (3) The self-imposed limitations must be available to the authorized participant immediately after the internet wagering account is created, when placing a deposit into his or her internet wagering account, and upon logging into his or her internet wagering account.