NONPERMISSIBLE REASONS TO DISCONNECT SERVICE

A utility may not disconnect service to any customer for any reason stated below: A. delinquency in payment for services rendered to a previous customer who occupied the premises unless said customer continues to occupy the premises; B. failure to pay for equipment or service not approved by the commission as an integral part of the utility service; or C. failure to pay for a bill to correct a previous underbilling due to an inaccurate meter or billing error if the customer agrees to payment over a reasonable period of time. Failure to pay for business service at a different location and a different telephone number shall not constitute sufficient cause for disconnection of residence service or vice versa.