Licensee’s Duty to Contact Commission Agent

PURPOSE: This rule ensures that patrons of excursion gambling boats have necessary access to commission agents in order to resolve disputes or report misconduct. (1) When a patron informs a licensee that they desire to speak to a commission agent, the licensee shall contact the commission agent(s) on duty without delay. The licensee or his/ her designee shall remain with the patron until a commission agent arrives. If the licensee is unable to contact a commission agent, the licensee shall prepare a detailed report describing the facts of the incident and the method(s) used to contact the commission agent. The licensee shall file the report with the commission prior to the end of the gaming day upon which the incident occurred. AUTHORITY: sections 313.004, 313.052, 313.800, and 313.805, RSMo 1994.* Original rule filed Dec. 17, 1999, effective July 30, 2000. *Original authority: 313.004, RSMo 1993, amended 1994; 313.052, RSMo 1994; 313.800, RSMo 1991, amended 1992, 1993, 1994; 313.805, RSMo 1991, amended 1992, 1993, 1994.