Client Requirements

PURPOSE: This rule establishes client requirements. (1) Prior to login by a patron, client software shall prominently display a statement regarding how a patron can obtain assistance with a gambling problem. (2) The client shall require multi-factor authentication when a patron logs in to his or her online sports wagering account through a specific device for the first time and every thirty (30) GAMING COMMISSION days thereafter. (3) Client software shall give a patron prominent and convenient access to a support page, screen, menu, or equivalent, which at a minimum contains access to the following: (A) Name and contact information of the Mobile licensee, including at a minimum a phone number and email address; (B) Complete explanation of all house rules; (C) Responsible gaming limit functionality; (D) Means by which a patron can submit a complaint to the licensee; (E) Contact information for the commission, including at a minimum a link to the commission’s website; (F) Terms and conditions; and (G) Instructions and means to close an online sports wagering account. (4) When terms and conditions change, the client shall require a patron to acknowledge acceptance of the change. AUTHORITY: section 39(g) of Article III, Mo. Const., section 313.004, RSMo 2016, and sections 313.800–313.850, RSMo 2016 and Supp. 2025.* Original rule filed May 14, 2025, effective Nov. 30, 2025. *Original authority: 313.004, RSMo 1993, amended 1994, 2014, and 313.800-313.850, see Revised Statutes of Missouri, 2016 and Supp. 2025.