Complaints

PURPOSE: This proposed rule sets forth the requirements for filing consumer complaints with the Missouri Highways and Transportation Commission. PUBLISHER’S NOTE: The secretary of state has determined that the publication of the entire text of the material which is incorporated by reference as a portion of this rule would be unduly cumbersome or expensive. This material as incorporated by reference in this rule shall be maintained by the agency at its headquarters and shall be made available to the public for inspection and copying at no more than the actual cost of reproduction. This note applies only to the reference material. The entire text of the rule is printed here. (1) Authority to File Complaints. Complaints may be made regarding the movement of household goods in intrastate commerce against any motor carrier upon the filing of such complaint with the commission. (2) Complaint Information. The complainant shall provide to the commission the information as required on the commission’s complaint form as published by the Missouri Highways and Transportation Commission, Motor Carrier Services Division, which is incorporated herein by reference and made a part of this rule as published by the Missouri Highways and Transportation Commission, Motor Carrier Services Division. The form may be located at www.modot. org/movinginmissouri. April 8, 2013. This rule does not include subsequent amendments or additions. (3) Dismissal. The complaint shall be dismissed without action and the complainant shall be notified by the commission if the complainant fails to file the required information; the description or documentation of the complaint is unclear and not sufficient to determine what act or omission is being described within the complaint; the complaint is not within the jurisdiction of the commission or the complaint is unfounded. No complaint shall be dismissed solely because of the absence of direct damage to the complainant. (4) Disclosure. Only information open for public inspection shall be divulged to the complainant. (5) Federal Coordination. The commission may coordinate interstate commerce complaint investigations, findings, and TRANSPORTATION disposition with the U.S. Department of Transportation, Federal Motor Carrier Safety Administration. (6) Complaint Resolution. The respondent and commission may resolve the complaint without any approval of the complainant. If a complaint is not resolved between the commission and the respondent, the commission may prosecute the complaint as authorized by law. AUTHORITY: section 622.027, RSMo 2000.* Original rule filed May 2, 2013, effective Dec. 30, 2013. *Original authority: 622.027, RSMo 1985, amended 1993, 1995.