Public Complaint Handling and Disposition

PURPOSE: This rule establishes a procedure for the receipt, handling, and disposition of public complaints by the board. (1) The State Board of Chiropractic Examiners shall receive and process each complaint made against any licensee or unlicensed individual or entity, which complaint alleges certain acts or practices which may constitute one (1) or more violations of the provisions of Chapter 331, RSMo or administrative rules promulgated thereunder. Any member of the public, the profession, or any federal, state, or local official may make and file a complaint with the board. Complaints may be received from sources outside Missouri and will be processed in the same manner as those originating within Missouri. No member of the State Board of Chiropractic Examiners shall file a complaint with this board while that member holds that office, unless that member excuses him/herself from further board deliberations or activity concerning the matters alleged within that complaint. The executive director or any staff member of the board may file a complaint pursuant to this rule in the same manner as any member of the public. (2) Complaints, whether submitted in writing or using the board’s complaint form, shall clearly identify the complainant by name and address, and be mailed or delivered to the following address: Missouri State Board of Chiropractic Examiners, 3605 Missouri Blvd., PO Box 672, Jefferson City, MO 65102-0672 or sent via email to chiropractic@pr.mo.gov. AND INSURANCE (3) The board shall maintain a record of the complaint that includes the complainant’s name, address, respondent’s name and address, date the complaint is received, and the allegation(s) or reason(s) for filing the complaint. (4) The complainant shall be informed in writing as to whether the complaint is being investigated, progress of the investigation, and final disposition of the complaint. AUTHORITY: section 331.100.2, RSMo 2016.* This rule originally filed as 4 CSR 70-2.065. Original rule filed Dec. 19, 1975, effective Dec. 29, 1975. Rescinded and readopted: Filed Dec. 9, 1981, effective April 11, 1982. Amended: Filed Oct. 13, 1982, effective Feb. 11, 1983. Amended: Filed Sept. 12, 1983, effective Jan. 13, 1984. Amended: Filed Dec. 7, 1984, effective April 11, 1985. Amended: Filed June 7, 1985, effective Oct. 26, 1985. Amended: Filed Dec. 3, 1990, effective April 29, 1991. Amended: Filed April 1, 1992, effective Sept. 6, 1992. Amended: Filed July 31, 2003, effective Jan. 30, 2004. Moved to 20 CSR 2070-2.065, effective Aug. 28, 2006. Amended: Filed March 29, 2019, effective Oct. 30, 2019. *Original authority: 331.100.2, RSMo 1939, amended 1949, 1969, 1980, 1981, 2008, 2013.