211 Service

PURPOSE: This rule identifies requirements for an entity providing Information and Referral Services accessible by dialing “211” in Missouri. (1) An entity may only provide information and referral (I&R) service if it is accredited by the Alliance of Information and Referral Systems and is authorized by the commission to provide I&R services accessible by callers dialing “211” in Missouri. Only one (1) I&R provider shall be authorized per area. An application to provide I&R service shall be electronically filed as a new case submission in Electronic Filing and Information System (EFIS). Application instructions may be found on the commission’s website. (2) Authorization granted by the commission will be for a period of three (3) years. If an I&R provider seeks to maintain the 211 dialing arrangement beyond this time period, then the provider may reapply approximately ninety (90) days prior to the expiration of the provider’s authorization. (3) An I&R provider with authorization to receive 211 dialed calls shall file into EFIS a public report that provides call performance information by April 15 of each year. Specific instructions may be found on the commission’s website. AUTHORITY: sections 386.040, 386.250, 386.310, 392.450, and 392.461, RSMo 2016.* This rule originally filed as 4 CSR 240-28.015. Original rule filed April 12, 2018, effective Dec. 30, 2018. Moved to 20 CSR 4240-28.015, effective Aug. 28, 2019. *Original authority: 386.040, RSMo 1939; 386.250, RSMo 1939, amended 1963, 1967, 1977, 1980, 1987, 1988, 1991, 1993, 1995, 1996; 386.310, RSMo 1939, amended 1979, 1989, 1996; 392.450, RSMo 1987, amended 1996, 2008; and 392.461, RSMo 2011, amended 2013, 2014.