Repair of Telecommunications Facilities

PURPOSE: This rule prescribes the procedures to be employed in the repair of telecommunications facilities providing ETS. (1) Repair of telecommunications facilities used to provision emergency telephone service (ETS) shall be performed in accordance with the following: (A) Repair service shall begin immediately upon discovery or receipt of a report of a malfunction. Repair service includes testing and diagnostic service from a remote location, dispatch or in-person visit(s) of personnel. Technicians shall be dispatched without delay in instances where technicians are required to repair facilities; (B) Facilities based basic local exchange telecommunications companies shall be responsible for reporting all known service affecting errors, defects, and malfunctions in its ETS facilities to the E-911 service provider and the ETS customer or, in the case of B-911, to the ETS customer; (C) E-911 service providers shall be responsible for reporting all service affecting errors, defects, and malfunctions in its E-911 facilities to the facilities based basic local exchange telecommunications companies providing service in the E-911 service provider’s service area; (D) E-911 service providers shall provide a point of contact for reporting errors, defects, and malfunctions in facilities used to provide E-911 service. Such contact shall be given to each facilities based basic local exchange telecommunications company providing basic local exchange telecommunications service in the E-911 service provider’s operating area and shall be updated whenever any of the information changes; and (E) Facilities based basic local exchange telecommunications companies shall provide a point of contact for reporting errors, defects, and malfunctions in the company’s facilities used to provision ETS. Such information shall be sent via certified mail to E-911 service providers and E-911 customers in the facilities based basic local exchange telecommunications company’s service area. This information shall contain name, address, and telephone number and shall be updated whenever any of the information changes. AUTHORITY: sections 386.040, RSMo 1994 and 386.250 and 392.200, RSMo Supp. 1998.* This rule originally filed as 4 CSR 240-34.070. Original rule filed Feb. 16, 1999, effective Sept. 30, 1999. Moved to 20 CSR 4240-34.070, effective Aug. 28, 2019. *Original Authority: 386.040, RSMo 1939; 386.250, RSMo 1939, amended 1963, 1967, 1977, 1980, 1987, 1988, 1991, 1993, 1995, 1996; 392.200, RSMo 1939, amended 1987, 1988, 1996.