Initiation Of Dispute Investigation

Initiation Of Dispute Investigation (a) Any request by a patron to resolve a dispute regarding alleged winnings pursuant to Miss. Code Ann. §75-76-159 shall be submitted on forms prescribed by the Mississippi Gaming Commission. Such form may be submitted by either personal delivery, electronic mail, or first-class USPS mail to any office of the Mississippi Gaming Commission and shall be deemed filed upon receipt during the regular business hours of the Mississippi Gaming Commission. (b) Such request shall be filed by the patron no more than sixty (60) days from the date of the alleged refusal of payment by the licensee. Failure to file within the time period proscribed shall result in an immediate dismissal of the request. (c) Upon timely filing of such request, the Enforcement Division shall investigate the dispute and report such findings to the Executive Director, or their designee, for issuance of a decision.