Reasonable Efforts to Assist

Reasonable Efforts to Assist A. The Division of Medicaid provides assistance to any individual seeking help with the application or renewal process in person, over the telephone, and on-line and includes, but is not limited to, the following: 1. Completion of forms, 2. Securing a representative, if needed, 3. Obtaining necessary information from third parties, and 4. Providing information to the applicant to assist in making informed decisions about Medicaid eligibility. B. The Division of Medicaid informs each applicant of the policies that will impact his or her eligibility requirements, available Medicaid services and the rights and responsibilities of applicants and beneficiaries electronically, orally and in paper formats.