Regional Office Responsibilities

Regional Office Responsibilities The regional offices determine eligibility within the appropriate timeframes for the program type. A. If there is a delay in processing, the reason must be clearly documented in the record. B. Each regional office has controls in place which ensure timely application processing at all staff levels, including sufficient time for supervisory review and corrections, as appropriate. C. Applications are generally processed in the order in which they are received, taking into consideration promptness and delay in receipt of verifications, and in some cases, urgent need. D. Applications are only approved with the proper verifications, received through electronic databases and otherwise, that document eligibility for each applicant.