Operation of pari-mutuel facilities

Operation of pari-mutuel facilities (a) The pari-mutuel operation shall be conducted by the licensee under the control and supervision of a mutuel manager who, along with all ticket sellers, cashiers, and money counters, shall be an employee of the licensee. A pari-mutuel operation shall be conducted in an area of the licensee’s premises authorized for gaming and approved in advance by the Executive Director. (b) Should any portion of the mutuel operation be subcontracted to any person or entity other than the licensee, such arrangement shall first be approved by the Executive Director which may require such person or entity or their employees to be licensed. (c) All patron complaints made on property must be registered at an information window; a written report as to the substance and disposition of the complaint shall be made, and copy thereof delivered to the Commission as soon as reasonably practicable. (d) The general operation of the pari-mutuel shall be directed by a mutuel manager, who also may serve as a licensee’s sports book manager, who shall have extensive experience in the operation of pari-mutuel wagering. (e) Total responsibility shall rest with the mutuel manager for: 1. The entire operation of pari-mutuel wagering in accordance with this regulation; 2. The correct computation of pools, odds, breakage, payouts, commissions, and taxes; and 3. The conduct of all persons directly or indirectly employed in the mutuel department. (f) Any emergency arising from the operation of the pari-mutuel, not covered by this regulation and requiring immediate action, shall be handled by the mutuel manager who shall make the necessary decisions and render a report to the commission within 24 hours.