Grievances and Complaints

Grievances and Complaints A. The Division of Medicaid and the Mississippi Department of Rehabilitation Services (MDRS) are responsible for investigating and documenting all grievances/complaints regarding all programs operated and/or certified by the Division of Medicaid. Grievances may be made via phone, written letter format, or email. The Division of Medicaid has the final authority over any complaint or grievance. B. Personnel issues are not considered as grievances or complaints within the scope or purview of the Division of Medicaid. C. The Division of Medicaid’s toll-free Helpline is available at (800) 421-2408. MDRS case managers are required to provide the toll-free number at initial assessment and annually at recertification. D. The Department of Rehabilitation Services must cooperate with the Division of Medicaid to resolve grievances/complaints in accordance with the requirements in the CMS-approved IL Waiver, which is available on the Division of Medicaid’s website, www.medicaid.ms.gov.