Grievances and Complaints

Grievances and Complaints A. The Division of Medicaid is responsible for investigating and documenting all grievances/complaints regarding all Assisted Living Waiver programs operated and/or certified by the Division of Medicaid. Grievances may be made via phone, written letter format or email. B. Personnel issues are not considered as grievances or complaints within the scope or purview of the Division of Medicaid. C. The Division of Medicaid’s toll-free Helpline is available at (800) 421-2408. All providers are required to post the toll-free number in a prominent place throughout each facility. D. Providers of waiver services must cooperate with the Division of Medicaid to resolve grievances/complaints in accordance with the requirements in the CMS-approved Assisted Living Waiver, which is available on the Division of Medicaid’s website, www.medicaid.ms.gov.