23 MAC Pt. 208, R. 7.8
Grievances and Complaints
Cite as 23 Miss. Admin. Code Pt. 208, R. 7.8
Grievances and Complaints
A. The Department of Mental Health (DMH), Office of Consumer Support (OCS) is responsible
for investigating and documenting all grievances/complaints regarding all programs operated
and/or certified by DMH. The DMH, Quality Management Workgroup assists the OCS in
development
of
procedures
for
receiving,
investigating,
and
resolving
the
grievances/complaints.
B. Personnel issues are not within the purview of DMH.
C. A toll-free Helpline must be available twenty-four (24) hours a day, seven (7) days per week.
All providers are required to post the DMH toll-free number in a prominent place throughout
each program site.
D. Providers of 1915(i) services must cooperate with both DMH and the Division of Medicaid
to resolve grievances/complaints.