Service Design

Service Design A. Family Support and Education Services provide self-help and mutual support for families of children/youth with serious emotional disturbances or mental health challenges. This service increases the knowledge, skills, and confidence of parents and family members in parenting their child/youth and increases understanding of family-driven practice. B. An employee with documented completion of a DMH-approved program in family education and support for families of children/youth with behavioral/conduct or emotional disorders must be designated to coordinate Family Support and Education Services. C. Providers must maintain policies and procedures that address, at a minimum, the following: 1. Description of relationship types engaged in family-driven activities; 2. Specific strategies to be used for outreach to the target population; 3. Description of qualifications and specialized training required for providers; and 4. Description of service components. D. A variety of social marketing materials and activities appropriate for families of children/youth with behavioral/conduct or emotional disorders must be made available through brochures, workshops, social activities, or other appropriate meetings or methods/types of presentations with an individual family or groups of families and other stakeholders. 1. These activities must be documented and address one (1) or more of the following topics: (a) Overview of children’s mental health disorders and services; (b) Family-driven practice; (c) Common medications; (d) Child development; (e) Problem-solving; (f) Effective communication; (g) Self-Advocacy; (h) Identifying and utilizing community resources; (i) Parent/professional collaboration; (j) System Navigation and Rights; (k) Consultation and education; (l) Pre-affidavit Screening for civil commitment for ages 14 and up; or (m) Other pre-approved DMH topic. 2. Documentation of the activity and/or group must include, at a minimum: (a) Topic and brief description of the presentation/activity or group; (b) Group or people to whom the activity was provided, including signature of participants; (c) Date of activity; (d) Number of participants; and (e) Name and title of the presenter(s) or facilitator(s), with a brief description of their qualifications/experience in the topic presented.