Policies and Procedures Manual

Policies and Procedures Manual A. The agency provider must have and comply with a written Policies and Procedures Manual which addresses all applicable administrative rules and requirements in the DMH Operational Standards for all services provided. These written policies and procedures must give details of agency provider implementation and documentation of the DMH Operational Standards, so that a new employee or someone unfamiliar with the operation of the service would be able to carry out the duties and functions of their position and perform all operations required by the organization, its services, and service locations. B. The Policies and Procedures Manual must: 1. Be reviewed at least annually by the governing authority, as documented in the governing authority meeting minutes. 2. Be readily accessible to all employees, with a copy at each service delivery location. C. The Policies and Procedures Manual must be updated as needed, with changes approved by the governing authority before they are instituted, as documented in the governing authority meeting minutes. Employees being affected by changes to the policies and procedures must review applicable changes. This review must be documented.