Problem Driver Pointer System (PDPS) Reminders

Problem Driver Pointer System (PDPS) Reminders 1. An OI or SI (for commercial license) inquiry must be done for all first time original drivers (this includes out-of-state drivers). 2. If the status from OI or SI inquiry shows anything but ‘VAL’, do not issue the license, both CDL and non CDL. Write down each state and corresponding phone numbers that you received a pointer record on that does not have a ‘VALID’ status. 3. A driver may have a pointer(s) on the NDR and yet their status will be ‘VAL’. Pointer records for specific violations are required to remain on the NDR even though the driver may have already served his suspension time. 4. Status of PDPS messages: a. OUTB b. SENT c. RECV d. EROR i. If the error message says “Files unavailable send SRS TXN later”, this means that the state’s driver license files are unavailable. Sending an inquiry through the NCIC machine at this point will not get you any driver license information because both PDPS and the NCIC transaction are trying to access the same files. ii. If the error message says “Driver not found call help desk”, this indicates that the NDR has a pointer record on their files and no record could be found at the State of Record. Call the DPS/PDPS Help Desk. He must notify the NDR/PDPS Help Desk in Washington, D.C. to get the problem resolved.