Appeal Process

Appeal Process A. An agency wishing to appeal a cease and desist letter must submit a written request to the Department of Finance and Administration, Director, Office of Fiscal Management, 501 North West Street, Suite 701 -B, Jackson, Ms 39201. B. The agency must provide the following information in the written request: 1. The agency program supported. 2. The items (services) offered for sale or collections. 3. The individual item costs. 4. An estimate of the processing cost "per transaction" for the items (services) to be sold. 5. The number of items sold per year and the total cost of those items. 6. A detailed description of how the system works. 7. A detailed list of software operating on the system. 8. A detailed list of equipment, including the name, model number, and purposed of the equipment. 9. A detailed description of accounting entries made to account for revenue and processing and other fees. C. The agency must state whether the agency or the consumer pays the E- Government Transaction fee. The agency request must clearly: 1. Document whether the consumer can purchase only a single item or service at a time (example: drivers' license renewals) or a shopping cart model where multiple items may be purchased (example: hunting and fishing licenses). 2. Demonstrate a dollar neutral cost or cost saving to the agency when absorbing the processing fees rather than having the consumer pay the fees projected over a fiscal year if the agency is to pay the processing fees. All assumptions must be documented. Cost data will be coordinated with the Electronic Oversight Committee. 3. Demonstrate that the funds to defray the total cost of electronic processing will be available projected over a fiscal year if the agency is to pay the processing fees. All assumptions must be documented. D. If the agency is paying processing fees, the agency must acknowledge that they will be required to set aside cash/authority at a specified minimum limit in a specified fund to cover expenses (debits) associated with the agency's transactions for the following: 1. Authorization and settlements fees 2. Refunds 3. Chargebacks 4. Voids 5. Returned items charges E. The agency will also submit their PCI Self-Assessment Questionnaire, Remediation Plan, and cost estimates to correct deficiencies identified in the Remediation Plan. Once the agency information is reviewed, the agency will be given a written response to the appeal request.