Responsibilities of GLA When a Resident Departs

Responsibilities of GLA When a Resident Departs. A. The GLA must return any EBT cards in their possession and provide the personal identification number to the household so that the household may have access to any remaining funds on the card. B. Any EBT cards not provided to the household upon departure must be returned to MDHS by the end of each month. C. Upon a scheduled departure, the GLA must provide the household with a change reporting form and advise the household to complete and return the form to MDHS within 10 days. D. The GLA is no longer authorized to act as the household’s authorized representative for application purposes or as a benefit representative upon a resident’s departure. E. If benefits are not used, then the full monthly value of the benefits must be on the EBT card or refunded to the resident. F. If benefits are debited by the GLA and any portion used, then one of the following must occur: 1. If the household leaves before the 16th of the month, the GLA must ensure the household has one-half of its monthly benefit allotment on the EBT card; or 2. If the household leaves on or after the 16th day of the month, the individual or household does not receive any benefits. G. When a group of residents has been certified as one household and a member of such household leaves the GLA before the 16th of the month, then the following must occur: 1. The GLA must return a pro rata share of one-half of the household’s benefit to the EBT account and advise MDHS that such individual is entitled to that pro rata share; and 2. MDHS must create a new EBT account for such individual, issue a new card and transfer the pro rata share from the original household’s EBT account to the departing household’s EBT account.