Where to Complete the Interview

Where to Complete the Interview. A. Households are allowed a face-to-face interview either: 1. At an appropriate MDHS county office; 2. The household’s residence if a hardship criteria is met and the household requests a home-based interview. B. Telephone interviews will routinely be used in lieu of a face-to-face interview for most households, such as at initial applications or recertification to provide enhanced program access, or if a household hardship situation exists. C. Applicants have the choice of a face-to-face interview even if MDHS routinely provides telephone interviews.