Excessive Card Replacements

Excessive Card Replacements. A. Households requesting (four) 4 or more card replacements in a 12-month period must receive an Excessive Card Replacement Notice. B. Excess Card Replacement Notices must: 1. Be written in clear and simple language; 2. Meet bilingual requirements; 3. Specify the number of cards requested and over what period of time; 4. Explain that the next request, or current request if the threshold has been exceeded, requires contact with MDHS before another card is issued; 5. Provide all appropriate information on how contact is to be made in order for the client to comply such as contact name, phone number and address; 6. Include a statement that explains what is considered a misuse or fraudulent use of benefits and the possibility of referral to the fraud investigation unit for suspicious activity. C. The notice advises the household that EBT transactions are being monitored for potential suspicious activity. D. The notice must also inform the household that if another replacement card is subsequently requested then participation in a face-to-face interview with a fraud investigator and eligibility expert will be required. E. Any third-party vendor must inform MDHS after the request for a 4th replacement card in a 12-month period and any subsequent request thereafter. F. Upon a recipient’s request of a 5th replacement card within any 12-month period, an interview must be scheduled within 30 business days with a MDHS fraud investigator and eligibility expert before a new card will be issued.