Processing Timeframes

Processing Timeframes. A. The seven (7) day timeframe begins the day after the application date. B. Do not delay issuing expedited benefits if the household has applied for other programs still pending. C. For households entitled to expedited service, benefits must be made available to the recipient no later than the 7th calendar day after the application is filed. Note: To ensure timely issuance of the EBT card, the card, if needed, must be requested on the day of application or the day of the interview so the participant has access to benefits by the 7th day. D. If there is a late determination for expedited services, the processing timeframes will be calculated from the date MDHS discovers the household is entitled to expedited service. E. Note: Do not include mailing time as part of the processing timeframe when the application is returned to the household for a signature following a phone interview. Mailing time only includes the days the application: 1. Is in the mail to and from the household, and 2. With the household pending their signature and mailing. F. Households not eligible for benefits the first month of application, but eligible the second month qualifying for expedited service, must have benefits issued: 1. Within seven (7) days of the application date, or 2. The first day of the second month, whichever is later.