Fees and Deposits

Fees and Deposits. A. Reconnect fees or late fees resulting from a client’s inability to pay can be paid from LIHEAP funds. The Subgrantee should advocate with energy vendors to ask for waivers of these fees. B. As part of the client’s consumer education/energy conservation sessions, the case worker should communicate the importance of making timely payments or requesting extensions with energy vendors to avoid such fees. C. If reconnect fees or late fees are incurred because of the subgrantee’s negligence or failure to make timely payments, these fees cannot be paid from LIHEAP funds. Fees must be paid from non-federal funds. D. Deposits may be paid more than once, depending on the household situation, such as emergency or life-threatening situations, as described in section 7.10. If a household has requested more than four (4) deposits, subgrantee should refer the household to case management to stabilize the household, however compliance/non-compliance with case management is not a requirement for additional LIHEAP services.